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FAQ
Have questions in mind?
See our FAQs below
How long does shipping take?
Orders are processed within 1–2 business days. Delivery usually takes:
3–6 business days to the US, Australia, and Canada
4–8 business days to Europe & UK
4–10 business days to other regions
We work with over 40 world-class logistics providers to ensure fast and reliable shipping.
Can it hold a water bottle?
While it can hold your everyday essentials like your phone, wallet, keys, and passport, it typically doesn't fit a standard water bottle.
Is it machine washable?
Yes, it's machine washable. The material is durable and built to withstand regular use.
Does it have adjustable straps?
Yes, it does. The adjustable straps make it suitable for both kids and adults.
Do you offer any guarantees or warranty for the bag?
Yes! We offer a 30-day 100% money-back guarantee if you're not completely satisfied. Plus, the bag comes with a 1-year warranty to cover any manufacturing defects.
Can I get a refund?
Yes! We offer a 30-day no-questions-asked refund policy — if you're not satisfied, just return the bag within 30 days for a full refund, and we’ll cover the return shipping. Plus, the bag comes with a 1-year warranty to protect against any manufacturing defects.
Do I have to pay extra taxes?
No, all taxes are already included in the price. You won’t be charged any additional VAT or import fees.
I’m left-handed — is this bag comfortable to use for left-hand carry?
Absolutely! This bag is designed to be comfortable and practical for both left- and right-handed users. The strap and zipper placement allow you to switch sides easily, so you can carry and access your essentials naturally, no matter which shoulder you prefer.
Will this bag fit my Samsung Galaxy S24 Ultra comfortably?
The standard version fits most large phones like the iPhone 16 Pro Max, Google Pixel 8 Pro, and Samsung Galaxy S24 Ultra. However, if your phone is on the larger side or you prefer extra space, we suggest the 1.7L version for a more comfortable fit.