SHIPPING POLICY

Shipping Policy

At MOOD_1993, we are committed to delivering your order quickly and securely. We collaborate with over 40 world-class logistics providers to ensure a smooth and efficient shipping experience.

Processing Time

All orders are processed within 1–2 business days after payment confirmation. Please note that during peak seasons or promotional periods, processing times may vary slightly.

Estimated Delivery Time

  • United States, Australia, Canada: 3–6 business days
  • Europe & UK: 4–8 business days
  • Netherlands, Germany, Finland, Belgium: 3–8 business days
  • Sweden, Denmark, Norway: 4–6 business days
  • Switzerland, South Africa, North Africa: 4–10 business days
  • Other regions: 5–10 business days

While we aim for timely delivery, customs delays and other international shipping factors may occasionally extend delivery times.

Shipping Carriers

We work with trusted global logistics partners such as DHL, FedEx, UPS, and local postal services to ensure your order arrives securely. Depending on the destination, we select the most appropriate carrier for reliable and efficient service.

Shipping Costs

Shipping fees are calculated based on the weight, size, and destination of your order. Fees are displayed at checkout before you complete your purchase. Free shipping is available for certain countries or orders over a specific amount—please check your checkout page for eligibility.

Order Tracking

Once your order has shipped, you will receive a tracking number within 1–3 business days. You can track your order via the carrier’s website or through our order tracking page.

Address Accuracy

Please ensure that your shipping address is accurate and complete. We are not responsible for delays or lost shipments caused by incorrect address information provided at checkout. If you need to update your shipping address after placing the order, contact us immediately—we’ll do our best to make changes before your order is dispatched.

International Shipping

We ship to most countries worldwide. If your country is not available at checkout, feel free to contact us—we’ll explore alternative shipping solutions.

Shipping Delays

Although we strive for on-time delivery, delays may occur due to customs clearance, weather disruptions, or courier-related issues. If your order is delayed beyond the expected delivery window, please contact our support team for assistance.

Damaged or Lost Items

If your order is lost or arrives damaged, please reach out to us immediately. We’ll work with the courier to resolve the issue and ensure you receive a replacement or refund as needed.

30-Day No-Questions-Asked Refund

Not satisfied with your purchase? No problem—return it within 30 days of receiving your order for a full refund.

Return Process: Ensure the product is in its original, undamaged condition. Contact us at mood1993@shop.com with your order number and specify which products you wish to return. We will provide a prepaid return label that you can print and attach to the package for easy return.

Thank you for shopping with MOOD_1993. We look forward to delivering your order with care.