Shipping Policy

Shipping Policy

At MOOD_1993, we work with trusted logistics partners worldwide to deliver your order safely and efficiently.

Processing Time

Orders are typically processed and dispatched within 1–2 business days after payment confirmation. During peak seasons or promotional periods, processing may take slightly longer.

Estimated Delivery Time

Delivery times are calculated in calendar days from the date your order is dispatched. Most orders arrive sooner, but please allow up to 13 calendar days for delivery.

Destination Estimated Delivery
United States (US) 3–13 days
Canada (CA) 3–13 days
United Kingdom (GB) 4–13 days
Australia (AU) 3–13 days
Europe 4–13 days
Switzerland & South Africa 5–13 days
Other Regions 5–13 days
Important: The delivery estimates above are in calendar days, not business days. Delivery time starts after your order has been dispatched. Customs clearance, severe weather, transportation disruptions, and other circumstances outside our control may occasionally cause delays.

Shipping Carriers

We work with trusted international logistics providers, including DHL, FedEx, UPS, and local postal services. The carrier is selected based on your destination to provide a reliable and efficient delivery option.

Shipping Costs

Shipping fees are calculated based on your destination, order weight, and package size. The final shipping cost will be shown at checkout before you complete your purchase.

Free shipping may be available depending on your destination and order value. Please check the shipping options shown at checkout.

Order Tracking

Once your order has been dispatched, tracking information will usually become available within 1–3 business days.

You can use the tracking number provided in your shipping confirmation email to follow your order through the carrier's tracking system or our order tracking page.

Address Accuracy

Please make sure your shipping address is complete and accurate before placing your order. We are not responsible for delays, failed deliveries, or lost shipments caused by incorrect or incomplete address information provided at checkout.

If you need to change your shipping address after placing an order, contact us as soon as possible. We will do our best to make the change before your order is dispatched.

International Shipping

We ship to most countries worldwide. Available shipping destinations and options will be displayed at checkout.

If your country is not currently available at checkout, please contact us and we will do our best to explore an alternative shipping solution.

Shipping Delays

While most orders arrive within the estimated delivery times above, occasional delays may occur due to customs clearance, weather conditions, transportation disruptions, or courier-related issues.

If your order has not arrived within 13 calendar days after dispatch, please contact our support team so we can investigate the shipment with the carrier.

Damaged or Lost Items

If your order arrives damaged, please contact us as soon as possible and provide photos of the product and packaging so we can assess the issue.

If a shipment appears to be lost, we will work with the shipping carrier to investigate the package and determine the appropriate resolution, which may include a replacement or refund.

30-Day Returns

If you are not satisfied with your purchase, you may request a return within 30 days of receiving your order.

To be eligible for a return, the product should be in its original and unused condition.

To start a return, contact us at shop@mood1993.com with your order number and the product(s) you wish to return. Our support team will provide the return instructions and next steps.

Need Help?

If you have any questions about your order or shipping, we're here to help.

Contact Support

Thank you for shopping with MOOD_1993.

``` 3–6 business days Europe & United Kingdom 4–8 business days Netherlands, Germany, Finland, Belgium 3–8 business days Sweden, Denmark, Norway 4–6 business days Switzerland & South Africa 4–10 business days Other Regions 5–13 business days
Please note: Delivery estimates begin after your order has been dispatched. Customs clearance, severe weather, and other circumstances outside our control may occasionally cause delays.

Shipping Carriers

We work with trusted international logistics providers, including DHL, FedEx, UPS, and local postal services. The carrier is selected based on your destination to provide the most reliable and efficient delivery option available.

Shipping Costs

Shipping fees are calculated based on your destination, order weight, and package size. The final shipping cost will be shown at checkout before you complete your purchase.

Free shipping may be available depending on your destination and order value. Please check the shipping options shown at checkout.

Order Tracking

Once your order has been dispatched, tracking information will usually be available within 1–3 business days.

You can use the tracking number provided in your shipping confirmation email to follow your order through the carrier's tracking system or our order tracking page.

Address Accuracy

Please make sure your shipping address is complete and accurate before placing your order. We are not responsible for delays, failed deliveries, or lost shipments caused by incorrect or incomplete address information provided at checkout.

If you need to change your shipping address after placing an order, contact us as soon as possible. We will do our best to make the change before your order is dispatched.

International Shipping

We ship to most countries worldwide. Available shipping destinations and options will be displayed at checkout.

If your country is not currently available at checkout, please contact us and we will do our best to explore an alternative shipping solution.

Shipping Delays

While we aim to deliver within the estimated timeframes above, occasional delays may occur due to customs clearance, weather conditions, transportation disruptions, or courier-related issues.

If your order has not arrived within the maximum estimated delivery window of 13 business days after dispatch, please contact our support team and we will investigate the shipment with the carrier.

Damaged or Lost Items

If your order arrives damaged, please contact us as soon as possible and provide photos of the product and packaging so we can assess the issue.

If a shipment appears to be lost, we will work with the shipping carrier to investigate the package and determine the appropriate resolution, which may include a replacement or refund.

30-Day Returns

If you are not satisfied with your purchase, you may request a return within 30 days of receiving your order.

To be eligible for a return, the product should be in its original and unused condition.

To start a return, contact us at shop@mood1993.com with your order number and the product(s) you wish to return. Our support team will provide the return instructions and next steps.

Need Help?

If you have any questions about your order or shipping, we're here to help.

Contact Support

Thank you for shopping with MOOD_1993.

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