SHIPPING POLICY

Shipping Policy

At MOOD_1993, we are committed to delivering your order quickly and securely. We collaborate with over 40 world-class logistics providers to ensure a smooth and efficient shipping experience. Below are the details of our shipping policy:

Processing Time:

  • All orders are processed within 1-3 business days after payment confirmation. Please note that during peak seasons or promotional periods, processing times may vary.

Shipping Times:

  • Standard shipping typically takes between 8 to 14 business days to most international destinations. Delivery times may vary based on the destination and any customs procedures in your country.
  • While we aim for timely delivery, customs delays and other international shipping factors may occasionally extend delivery times.

Shipping Carriers:

  • We work with trusted global logistics partners such as DHL, FedEx, UPS, and local postal services to ensure your order arrives securely.
  • Depending on the destination, we may select the most appropriate carrier to provide the most reliable service.

Shipping Costs:

  • Shipping fees are calculated based on the weight, size, and destination of your order. These will be displayed at checkout before you complete your purchase.
  • Free shipping is available for certain countries or orders over a specific amount. Please check the shipping fee details at checkout for more information.

Order Tracking:

  • After your order has been shipped, you will receive a tracking number in 1-3 business days to track its progress. You can use this number to monitor your order's journey via the carrier’s website or through our order tracking page.

Address Accuracy:

  • Please make sure that your shipping address is accurate and complete. We are not responsible for delays or lost shipments caused by incorrect address information provided during checkout.
  • If you need to update your shipping address after placing the order, please contact us immediately, and we will do our best to accommodate the change before the order is shipped.

International Shipping:

  • We offer international shipping to most countries around the world. If your country is not listed during checkout, feel free to contact us, and we will explore alternative shipping options.

Shipping Delays:

  • While we make every effort to ensure timely delivery, delays may occur due to factors beyond our control, such as weather conditions, customs clearance, or carrier disruptions.
  • If your order is delayed beyond the expected delivery window, please reach out to our customer support team, and we will assist in resolving the issue.

Damaged or Lost Items:

  • In the rare event that your order is damaged or lost in transit, please contact us immediately. We will work with you to resolve the issue and ensure you receive your order in good condition.

Thank you for shopping with MOOD_1993. We look forward to delivering your order with care!